Patient Testimonials

At Monticello, excellence is a cornerstone of our mission and vision. Our goal is to be the best place to work, best place to practice medicine and the best place to receive the care you need.

May 2023
PT Satisfaction Score
PT Satisfaction Score: 5.00


May 2023
Imaging Satisfaction Score
Imaging Satisfaction Score: 4.93


"Love Monticello-glad you have a Decatur location."

"Excellent service!!!! Would highly recommend anyone to come here."

"Great staff welcoming environment would come back if needed thanks."

"Easy test, awesome ladies, overall experience was EXCELLENT!"

"Excellent service made me feel very comfortable great staff. Razan was amazing thanks again no need to improve anything."

"All were very professional and caring. Very important when you are in pain. Thank you ?"

"Thank you for your kindness and patience. Fantastic job with communication."

"Easy Process."

"Will come here for any testing."

"Nothing to improve. Everything was excellent as usual."

"Awesome experience."

"Great service and fit me in on short notice."

"The staff, experience was beyond anything I have ever experienced. I am very grateful to everyone here."

"Happy people, lovely environment!"

"Great and fast service."

"The tech was amazing!"

"Office felt good. It was calm inviting and friendly."

"Definitely will be back for future exams / great staff."

"Great customer service is not hard. They made it very easy."

"My experience was very pleasant. The staff was professional and explained everything to me. Nothing was rushed."

"Did a great job. Even helped get the CT approved by insurance."

"Great Job! Thank you for being respectful."

"Great job by a great team."

"All Good experience overall. I felt a very friendly atmosphere there."

"Everyone was very professional and kind. They deserve 5 stars!"

"Great experience, considering. Whole lot different than the hospital."

"My technician was the best!"

"Absolutely wonderful experience, best ever. Thanks to all the staff for everything."

"Everyone was very polite, and everything was explained thoroughly. I was made to feel very comfortable"

"Best price for cash-pay patient in all of Burleson, Fort Worth and Cleburne"

"My tech Carla was amazing great asset to your company"

"Thank you for your detailed concern and help."

"Most awesome place Thank you to the staff very awesome"

"Love your staff!"

"Carla was amazing and friendly"

"Tech did a great job of helping me get comfortable."

"Wonderful & Friendly staff"

"Great friendly and warm staff!!!"

"Great staff. Very friendly and great personality"

"Awesome staff"

"From the moment I walked in till the moment I left everyone was very professional."

"Keep up the good work"

"The team at this location are superb!"

"No improvement needed"

"Love that this option exists!"

"They are always excellent here"

"Pleasant experience. Thank you, Ms. Misty, Lori, Cindy, and Maria!"

"Great service I would not change anything"

"Service was excellent & thanks to Maria for helping translate "

"Staff is super friendly and very attentive to patient needs."

"Nothing to improve! It was a very positive experience!"

"Shelby was awesome!"

"MRI tech very helpful"

"Friendly staff"

"Great help with my elderly Dad!"

"Tonya and Misty made the experience as easy as possible."

"Efficient people"

"Very, very nice staff ..... clean and an overall good experience!!"

"Great customer service"

"Love your business! I recommend you guys to my own patients all the time (ED doc)"

"They did an excellent job, no need to improve, keep up the good work"

"Carla was great. I didn't think I was going to survive but she made it great."

"Outstanding staff"

"Techs and office staff are amazing and very helpful and kind."

"Folks here are great!"

"Everything was wonderful."

"It was great"

"Excellent staff and service"

"Great staff! Professional and friendly."

"I really appreciate everyone they did excellent"

"Everyone was very nice and professional"

"The techs were awesome!!! I have severe anxiety and they were very patient with me!! I'll go nowhere else but here!! 10 stars for sure!!"

"Very well-run facility"


"Happy with the experience"

"Tech was amazing giving me emotional and physical support"

"Everything went smoothly"

"Awesome staff. I really enjoyed the greeting the conversations. Very friendly."

"Carla is one of technicians and was very good"


"Everyone was great"

"Very friendly staff. I only had to wait because I was early. "

"Friendly and efficient"

"Went smoothly"

"If I need another x-ray I hope to come back here"

"Everyone was friendly and helpful! My family and I will return the next time we need imaging. Thank you."

"Very professional and very helpful."

"Everyone was amazing from start to finish!"

"Great service"

"I always request Burleson because I think the staff here is the best"

"Everyone was so nice."

"Very personable and courteous technician."
— Ronald

"What else could you improve on? Nothing!"
— Prentice

"Better experience than I thought."
— Clarissa

"They were awesome made my visit comfortable"
— Kendric

"Shelby did excellent job."
— Seline

"Lovely, efficient and friendly"
— Luca

"They are very nice and friendly"
— Jawi

"Great experience"
— Amy

"A wonderful experience and that is unusual when you are talking about ultrasounds. Highly recommend!"
— Denise

— Sue

"Excellent service"
— Janice

"Awesome office and staff!!"
— Janice

"Great place"
— Curley

"I was treated with the best respect ever"
— La Tosha

"Always kind and helpful"
— Monica

"Excellent service. Everything was great."
— Roberto

"Fun staff"
— Edward

"This is a great place with a great staff"
— Joshua

"Everyone was very friendly"
— Alliee

"Carla was amazing!!"
— Karen

"Sandy was super friendly great customer service"
— Norma

"No improvement necessary"
— Melvina

"The Experience was excellent"
— George

"Excellent work and experience"
— Jill

"Carla is awesome!"
— Lea Anne

"Tonya was great"
— Telena

"Everyone was friendly"
— Michael

"Tonya was extremely knowledgeable and concerned. I appreciated her checking with my doctor."
— Trudge

"Great staff!"
— Mary

— Norman

"Very friendly made me feel good"
— Leticia

"Very polite"
— Maria

"Very professional and friendly"
— Debbie

"Very friendly"
— Leticia

"Extremely friendly and helpful"
— William

"This went so fast and the staff was nice."
— Erin

"Very nice and helpful staff"
— Gerald

"Staff was very pleaseant and nice"
— Chantelle

"Great service, and wonderful staff"
— Chris

"Natalie was extremely helpful and polite"
— Roni

"Everyone was excellent from the time I came in to when I left"
— Cecilia

"Everyone is so friendly"
— Kaneryn

"Easy experience"
— Rachel

"Fantastic experience and wonderful friendly staff!"

"Tech was extremely nice, as was the staff. Pleasurable experience!"

"Tech and whole staff were exceptionally courteous and professional; its why I always come back."

"Everyone was very pleasant and was great at making sure i understood everything and every step along the way."

"Therapy plan was great. I am very pleased!"

"The service is exceptional. Whenever I need care, I will certainly use the facility again. True professional work here. Thanks for such exceptional treatment."

"Very happy. I got in and out in a matter of minutes. Thank you Liz and Lori for taking care of me!"

"Loved my tech Misty. She was amazing! Very friendly and informative. Easy process and wonderful facility."

"Everything started with Leeann, she was super helpful and it just got better after arriving. Everyone was genuinely kind and accommodating. Also, thank you Liz and Keith!"

"Very friendly and informative staff. Would recommend highly."

"The technician was Fabulous, she explained everything very well and she's very pleasant."

"Everything was great and very professional. Receptionist was patient and kind, back office was accommodating and my technician was efficient and compassionate. I would definitely refer friends and family here."

"Staff were excellent! Barbara was professional and friendly. KEITH was kind, caring and thorough."

"Tim was awesome and very reassuring and communicative during the study."

"Very friendly staff and great explaining everything and instructions during the MRI!!"

"Staff was super friendly and helpful. The whole process was seamless."


Diagnostic Imaging

Monticello Diagnostic Imaging centers are led by specialized physicians and staffed by highly trained, patient-focused clinical experts.

Learn More